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Before you lodge your visa application
What visa to apply for? See: Find a Visa
Contact our service delivery partner (VFS Global) for general Australian visa information including where and how to submit a visa application.
Phone: (+63 2) 790 4900
Once you have submitted your visa application
If you need to contact us, we prefer that you do so by email. See: Visa Enquiry
Emailing attachments. Send to: firstname.lastname@example.org
You need to provide your file number and the name of the Case Officer assessing your application when sending us an email.
Please note that we are unable to accept emails with a total file size larger than 5mb. Neither this office nor the sender will be notified that the email is blocked. If you need to send large emails, you will need to send as several, smaller documents.
Provided you have been allocated a case officer, you can contact the Manila Visa Office from Mondays through Thursdays between 2 to 4pm (local time in Manila) by dialing: +63 2 757 8340
Please be aware that the Department of Immigration and Citizenship is bound by the Privacy Act 1988 not to disclose any information related to applications to any person other than the applicant, authorised persons or authorised agents. If you are not one of the above mentioned people, we are prohibited from releasing specific information about the application to you. If you wish to be an authorised person, please complete:
For Registered Migration Agents form 956.
For all other Authorised Recipients form 956A